SRD is committed to treating people affected by crisis with dignity and respect and to ensuring that they can safely ask questions, provide feedback and raise concerns about our activities, services, staff, partners and representatives. We aim to maintain an accountability system that is safe, accessible, confidential, inclusive and responsive.
Safeguarding is central to SRD’s responsibility to do no harm. SRD maintains zero tolerance for sexual exploitation and abuse, sexual harassment and child abuse. We are committed to protecting children, vulnerable people, community members, staff and others connected to our work from abuse, exploitation and other forms of harm.
Sensitive safeguarding concerns are handled through confidential pathways, with attention to safety, dignity, informed consent, non-retaliation and the rights and wishes of affected people.
SRD is committed to the honest, transparent and responsible use of humanitarian and organizational resources. We do not tolerate fraud, bribery or corruption. Concerns may include theft or misuse of resources, aid diversion, falsification of records, improper payments or kickbacks, procurement concerns, conflicts of interest or other misuse of funds, assets or assistance.
SRD expects professional and respectful conduct in the workplace. Concerns about discrimination, harassment, bullying or intimidation, abuse of power or authority, retaliation, workplace violence, inappropriate staff conduct, conflicts of interest or other workplace concerns may be reported.
If you experience, witness or become aware of a concern connected to SRD, we encourage you to tell us. You do not need to have proof before raising a concern. Share the information you have, and SRD will review it and direct it to the appropriate person or process.
SRD will handle complaint and feedback information carefully and limit access to authorized personnel who need the information to review or respond to the matter. SRD does not tolerate retaliation against a person for raising a concern or participating in a process in good faith.
You may submit a report without providing your name or personal contact information. If you would like SRD to respond directly or follow up with questions, please provide a way for us to contact you. Anonymous reports can be more difficult to review when additional information is needed.
Use the Report a Concern form on this website. You may submit it without identifying yourself.
Speak with designated complaint or accountability staff at an SRD facility or office.
Available at participating SRD facilities and program locations.
Current telephone or WhatsApp reporting details may be displayed at SRD facilities where these channels are available.
SRD will review the information provided, assess the nature and urgency of the concern, and direct it to the appropriate person or process. Depending on the issue, this may involve follow-up, referral, safeguarding action, review or investigation, corrective action, or a response to a program or service concern. Where you provide contact information, SRD may contact you for additional information or an update, subject to confidentiality and safety considerations.
Use the form to share a complaint, concern or serious feedback connected to SRD’s staff, programs, partners, activities, services or resources. You can submit it without identifying yourself.
